A study of communication theory as applied to business and organizational environments. Emphasis on development of effective communication skills for professional situations including team building, interviewing, public speaking, and accommodating diverse perspectives. Assessment levels: EN 101/101A, RD 120. Three hours lecture each week.
Business and Professional Communication
Development and practice of oral communication skills necessary in business and professional settings. Includes experience in interviewing, individual presentations, group problem-solving and adapting to organizational cultures.
This course allows students to develop effective written and verbal communication strategies specifically for the workplace. From idea gathering to drafting to delivery, this course will prepare students to effectively write, present, and communicate in a variety of methods and styles, tailored to professional audiences.
This book is suited for Business Writing, Business English or Business Research/Report Writing courses.Basics of Written Business Communication presents basic business communication concepts, vocabulary, models, and exercises in a clear, practical, and engaging way. The author provides a set of core chapters intended to provide a highly focused introduction to the field. Then, he provides an optional series of modules that provide instructors with complete flexibility to emphasize additional topics of their choice.
This is a review of Business Communication for Success: https://louis.oercommons.org/courses/basics-of-written-business-communication completed by David Stamps, Louisiana State University.
Business English for Success provides instruction in steps, builds writing, reading, and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing and composition. Beginning with the sentence and its essential elements, this book addresses each concept with clear, concise, and effective examples that are immediately reinforced with exercises and opportunities to demonstrate learning.
Table of Contents
Chapter 1: Writing Basics: What Makes a Good Sentence?
Chapter 2: Punctuation
Chapter 3: Working with Words: Which Word Is Right?
Chapter 4: Help for English Language Learners
Chapter 5: Writing Paragraphs: Separating Ideas and Shaping Content
Chapter 6: Refining Your Writing: How Do I Improve My Writing Technique?
Chapter 7: The Writing Process: How Do I Begin?
Chapter 8: Writing Essays: From Start to Finish
Chapter 9: Effective Business Writing
Chapter 10: Writing Preparation
Chapter 11: Writing
Chapter 12: Revising and Presenting Your Writing
Chapter 13: Business Writing in Action
Chapter 14: APA and MLA Documentation and Formatting
Crisis communication is one of the many specialized areas or functions of public relations. This course will specifically focus on the use of crisis communication to protect and defend a company or organization facing a problem or challenge that threatens to harm its brand or reputation. As a sudden and unexpected serious event, a crisis can fall into four categories: acts of God, mechanical problems, human error, and management decision or indecision. You may recall examples of crisis in news media coverage of killer earthquakes and tsunamis, grounded airplanes, stranded cruise ship passengers, and senior government officials or CEOs who are fired or asked to resign following adulterous affairs. If you want to learn to become a professional public relations specialist, it is important to have a basic understanding of the important role public relations has in helping guide a company or organization through a crisis or serious event.
Technical writing courses introduce you to some of the most important aspects of writing in the worlds of science, technology, and business—in other words, the kind of writing that scientists, nurses, doctors, computer specialists, government officials, engineers, and other professionals do as a part of their regular work. The skills learned in technical writing courses can be useful in other fields as well, including education and social sciences.
Table of Contents
Chapter 1: Introduction
Chapter 2: Rhetorical Situation
Chapter 3: Ethics
Chapter 4: Persuasion
Chapter 5: Writing Skills
Chapter 6: Organization
Chapter 7: Design
Chapter 8: Graphics
Chapter 9: The Writing Process
Chapter 10: Revising and Editing
Chapter 11: Research
Chapter 12: Avoiding Plagiarism and Citing Sources Properly
Chapter 13: Collaborative
Chapter 14: Oral Communication
Chapter 15: Correspondence
Chapter 16: Applications
Chapter 17: Instructions
Chapter 18: Proposals
Chapter 19: Informational Reports
Chapter 20: Recommendation Reports
Human Relations by Laura Portolese-Dias addresses all of the critical topics to obtain career success as they relate to professional relationships.
Knowing how to get along with others, resolve workplace conflict, manage relationships, communicate well, and make good decisions are all critical skills all students need to succeed in career and in life.
Human Relations is not an organizational behavior; rather, it provides a good baseline of issues students will deal with in their careers on a day-to-day basis. It is also not a professional communications, business English, or professionalism textbook, as its focus is much broader — on general career success and how to effectively maneuver in the workplace. From communication challenges to focusing on one’s own emotional intelligence, the examples throughout Human Relations will help students understand the importance of the human side in their career. This book’s easy-to-understand language and tone is written to convey practical information in an engaging way. Every chapter opens with a realistic example which introduces a concept to be explained in detail later. Each chapter contains relevant examples, YouTube videos, figures, learning objectives, key takeaways, exercises, and a chapter-ending case that offer different ways to promote learning. Many of the end-of-section exercises offer self-assessment quizzes, so students may engage in self-understanding and development.
Table of Contents
Chapter 1: What Is Human Relations?
Chapter 2: Achieve Personal Success
Chapter 3: Manage Your Stress
Chapter 4: Communicate Effectively
Chapter 5: Be Ethical at Work
Chapter 6: Understand Your Motivations
Chapter 7: Work Effectively in Groups
Chapter 8: Make Good Decisions
Chapter 9: Handle Conflict and Negotiation
Chapter 10: Manage Diversity at Work
Chapter 11: Work with Labor Unions
Chapter 12: Be a Leader
Chapter 13: Manage Your Career
This course is intended to help you showcase your personality, strengths, interests, and abilities to potential employers through the interview process.
No matter your field, having professional communication skills is essential to success in today's workplace. This book covers key business communications topics that will help you in your career, including intercultural communication, team work, professional writing, audience analysis and adapting messages, document formatting, oral communication, and more.
Part 1: Communication foundations
1.1 Learning to write
1.2 Elements in communication
1.3 Critical thinking
Part 2: The research process
2.1 Research questions
2.2 Categorizing sources
2.3 Evaluating sources
2.4 Citing sources
2.5 Making an argument
2.6 Annotated bibliography
Part 3: Planning messages
3.2 Communication models
3.3 Audience analysis
3.6 Audience types
3.7 Audience demographics
3.8 Audience geographics
3.9 Audience psychographics
3.10 Adapting messages
Part 4: Writing
4.1 Style and tone
4.2 Plain language
4.3 Inclusive language
4.5 You attitude (you view)
Part 5: Message types
5.6 Persuasive appeals
5.7 Persuasive messages
5.8 Starting your job search
5.10 Cover letters
5.11 Bad news messages
Part 6: Visual communication
6.2 Drawings, diagrams, and photos
6.3 Tables, charts, and graphs
Part 7: Polishing your message
7.1 Revising, editing, and proofreading
7.2 Reverse outlining
Part 8: Interpersonal communications
8.1 Intercultural communication
8.2 Team work
8.3 Listening skills
8.4 Giving and receiving feedback
8.5 Workplace conflict management
8.6 Oral presentations
This is a review of Introduction to Professional Communications: https://louis.oercommons.org/courses/introduction-to-professional-communications/ completed by David Stamps, Louisiana State University.
Organizations in the 21st century are in need of culturally intelligent managers and leaders. The pressure to build authentic global networks and to cultivate an appreciation and respect for cultural differences and similarities has driven cultural intelligence to the forefront of diversity and inclusion work.
Preparing today's students to be effective leaders in their professional lives requires that they hone their cultural intelligence as it is vital to working inter- and intra-culturally in today’s global economy. This unique ability to identify, recognize, and acknowledge the differences and similarities that exist between and among cultural groups and systems will set their leadership skills apart from the masses. And when applied, cultural intelligence can bridge the gap in cultural misunderstanding by creating awareness, knowledge, and patience of cultural norms and behaviors.
Table of Contents
Chapter 1: Culturally Intelligent Leadership Matters
Chapter 2: Understanding Culture
Chapter 3: Cultural Intelligence Defined
Chapter 4: Thinking About Thinking
Chapter 5: I Think I Can and I Will
Chapter 6: Adapting and Performing
Chapter 7: Cultural Intelligence in Action
Chapter 8: The Future of Cultural Intelligence
Communication is the heart of business. Short emails, complex reports, private chats, impassioned pitches, formal presentations, and team meetings move information and ideas around an organization, define strategy, and drive decisions. Business communication is concise, direct, clear, and compelling.
This is the first edition of a modular open textbook designed for entrepreneurial journalism, media innovation, and related courses. This book has been undergoing student and faculty testing and open review in fall 2017. Feedback has been implemented in Version 1.0 and will continue to be implemented in Version 2.0 (ETA spring 2018). An accompanying handbook will include additional activities, ancillary materials and faculty resources on media innovation for instructors.
This course will start with the conceptual framework of negotiations as it applies to all areas of negotiation in both the public and private sectors. As the course progresses, you will focus on business negotiation skills and strategies designed to help you maintain healthy business relationships. Specifically, you will learn about the concepts, processes, strategies, and ethical issues related to negotiation as well as appropriate conduct in multicultural business contexts. You will also learn to better understand the theory, processes, and practices of negotiation, conflict resolution, and relationship management so that you can be a more effective negotiator in a wide variety of situations. If you take advantage of the opportunities this course offers, you will be more comfortable and more productive managing negotiations as well as professional and personal relationships.
This is a curated collection of resources for Communication Studies 245 "Introduction to Organization Communication". Please see each page for additional attributions.
Table of Contents:
Chapter 1: Communication & Organizational Communication
Chapter 2: Groups In Organizations
Chapter 3: Organizational Cultures & Management Philosophies
Chapter 4: Ethical Communication in Organizations
Chapter 5: Communication Flow: Networks & Channels
Chapter 6: Intercultural Communication in Organizations
Chapter 7: Individuals in Organizations
Chapter 8: Professional Presentations in Organizations
Chapter 9: Interviewing in Organizations
Chapter 10 Training Sessions
An introduction to the human communication concentration in the communications major. This course will introduce you to communication principles, common communication practices, and a selection of theories to better understand the communication transactions that you experience in your daily life.
This textbook covers content relevant to COMS342 Problem Solving in Teams and Groups at the University of Kansas.
Table of Contents
I. Groups & Teams Overview
1. Defining Teams and Groups
2. The Psychology of Groups
4. Social Comparison
5. Shared Information Bias
6. Judgment and Decision Making
II. Groups & Teams (In)Action
7. Professional Writing
8. Persuasive Presentations
9. Gantt Chart
10. Groups and meetings
11. Organizational culture
12. Inattentional Blindness
13. Teams as Systems
14. Performance Evaluation
III. Group & Team Theory
15. Power in Teams and Groups
17. Structuration Theory
18. Symbolic Convergence Theory
19. Conformity and Obedience
20. Hofstede's Cultural Dimensions
21. Intercultural and Plane Crashes
22. Conflict and Negotiation
23. Nonverbal Communication
This Open Education Resource (OER), developed by Olds College in collaboration with the Government of Alberta, is a series of modules intended for use in Higher Education courses or by independent learners. Titled ‘Professional Communication’ the resource will be useful for instructors whose courses cover introductory communication skills, workplace communication, technical communication or business writing. The resources is openly available under a Creative Commons license, and may be reused or adapted. It contains four modules, each with its own lesson plans, assets, assessments and supporting materials. Note: Please make a "Copy" of any files you wish to use, you will then have editing abilities.
This is a review of Professional Communication http://louis.oercommons.org/courses/professional-communication-oer/view by Doreen Piano, Associate Professor of English, University of New Orleans, LA.This rubric was developed by BCcampus. This work is licensed under a Creative Commons Attribution 3.0 Unported license.The rubric allows reviewers to evaluate OER textbooks using a consistent set of criteria. Reviewers are encouraged to remix this rubric and add their review content within this tool. If you remix this rubric for an evaluation, please add the title to the evaluated content and link to it from your review.