Course Description: Survey of customer service, order processing, information flow, transportation, warehousing, purchasing, inventory, system design and organization.

Introduction to Operations Management, Spring 2013This course provides students with concepts, techniques and tools to design, analyze, and improve core operational capabilities, and apply them to a broad range of application domains and industries. It emphasizes the effect of uncertainty in decision-making, as well as the interplay between high-level financial objectives and operational capabilities. Topics covered include production control, risk pooling, quality management, process design, and revenue management. Also included are case studies, guest lectures, and simulation games which demonstrate central concepts.

Mathematical models to optimize management of time and space in a warehouse.

Free text book and supplementary material, including …
Warehouse tours
Class projects from industry
Order-picking by bucket brigade
NEW Interactive simulation of pick lines (walk-and-pick, zone, bucket brigades)

Free-to-use software
Draw a “heat map” of a warehouse
Identify product affinities from sales history
Slot pallets in a forward case-pick area
Slot cartons in a forward piece-pick area
NEW Compute and display optimal pick-paths